尤其是在不同的文化背景下，某些中式英语表达出错误的情绪，容易让对方误解：明明想客气一下，结果对方以为你在命令 ta；明明想表示感谢，结果对方感觉你阴阳怪气......
初入职场，掌握基础邮件礼仪可是头等大事！ 如何写好英文邮件? 我们为大家整理了一些邮件技巧和句式案例，让你的邮件既正式又亲切，既地道又体面：
01 先写邮件主题 [color=rgba(0, 0, 0, 0.9)]邮件主题通常能决定收件人是否打开邮件以及如何回复，没有主题的邮件是致命错误。
[color=rgba(0, 0, 0, 0.9)]怎样才算一个好主题？很简单：Keep it short。标准的收件箱显示的电子邮件主题大概是60个字符，而手机最多只显示30个字符。因此标题最好简短，如用6-8个字直击重点。 [color=rgba(0, 0, 0, 0.9)] [color=rgba(0, 0, 0, 0.9)]同时，最好在开始写正文之前写好主题，因为这样就为你的内容定了基调，而且你也不会忘记加上主题。
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02 打招呼随意一点 [color=rgba(0, 0, 0, 0.9)]相信大家在以前学校的时候，都是以 Dear XX 或者 Mr XX / Mrs XX 开始一封邮件，但现实是在职场中，这样太过于重视的表达可能让人感到不自在，瞬间仿佛和你有了代沟。
[color=rgba(0, 0, 0, 0.9)]所以除了你很尊敬的长辈，一句很随意的“Hi XX, ”就可以解决所有问题。
-- 如果给两个收件人同时发邮件时，可以用：Hi XX and XXX, -- 而给很多人或者团队发邮件时，就不用把每个人的名字写上了：Greetings from XX, / Hi Team,
03 多问候！多感谢！做礼貌的好孩子 [color=rgba(0, 0, 0, 0.9)]一般情况下，英文邮件可以简单分为四个部分：开头问候+正文+结尾问候+落款——可见问候有多重要。
邮件开头的问候[color=rgba(0, 0, 0, 0.9)]在和同事或者客户写邮件时，无论是你主动发送的邮件，还是回复别人的邮件，都一定、一定、一定要在邮件开头写一些寒暄或者感谢的语句，表示自己对对方的尊重。
[color=rgba(0, 0, 0, 0.9)]1. 百搭问候 [color=rgba(0, 0, 0, 0.9)]一般情况下，我们可以根据时间来决定问候的内容，比如在周一周二的时候，对方一定刚过完周末或者小长假，你可以这样说： [color=rgba(0, 0, 0, 0.9)]Hope you had a nice weekend. [color=rgba(0, 0, 0, 0.9)]I hope you had a great holiday. [color=rgba(0, 0, 0, 0.9)]I hope you enjoyed your weekend.
[color=rgba(0, 0, 0, 0.9)]等到周五，可以做一个总结性祝福： [color=rgba(0, 0, 0, 0.9)]Hope you had a good week. [color=rgba(0, 0, 0, 0.9)]
[color=rgba(0, 0, 0, 0.9)]或者更简洁的方式： [color=rgba(0, 0, 0, 0.9)]Happy Monday! / Happy Friday! [color=rgba(0, 0, 0, 0.9)]
[color=rgba(0, 0, 0, 0.9)]刚过完周末，一句Happy Monday会让对方感觉你元气满满又热爱工作，而且可能会被你的快乐所感染更加喜欢你哦！一句Happy Friday能让大家找到共鸣，毕竟有谁不喜欢将带来周末的周五呢～
[color=rgba(0, 0, 0, 0.9)]2. 没有特殊情况的问候 [color=rgba(0, 0, 0, 0.9)]/ 实在不知道说什么 那么问题来了，周三周四说什么呢？[color=rgba(0, 0, 0, 0.9)]别慌，邮件问候的方式有很多种，如： [color=rgba(0, 0, 0, 0.9)]Hope you’re having a good week.
[color=rgba(0, 0, 0, 0.9)]或者别管是周几了，简单的问候：
[color=rgba(0, 0, 0, 0.9)]Good morning / Good afternoon / Good evening,
[color=rgba(0, 0, 0, 0.9)]又或者为了表达自己对对方的关注，可进行询问式问候： [color=rgba(0, 0, 0, 0.9)]How are things going over there?
How are things in [somewhere]?
[color=rgba(0, 0, 0, 0.9)]3. 对不同收件人的问候 [color=rgba(0, 0, 0, 0.9)]对于有段时间没见的熟人:
I hope you are well.
I hope you’re doing well.
Hope everything is going well with you.
[color=rgba(0, 0, 0, 0.9)]对于前几天才见过的陌生人:
I'm glad we had a chance to chat at the convention.
It was a (great) pleasure to meet you yesterday.
I’m so glad that we had the chance to meet at the conference.
I’m glad that we were finally connected during [meeting/event].
[color=rgba(0, 0, 0, 0.9)]对于不太熟的熟人或者普通客户: [color=rgba(0, 0, 0, 0.9)]I hope this email finds you well. [color=rgba(0, 0, 0, 0.9)]Hope all is well with you.
[color=rgba(0, 0, 0, 0.9)]对于之前好久没见，但前几天又才见过的熟人:
It was great to see you on Thursday.
It was nice chatting with you at Monday‘s event.
[color=rgba(0, 0, 0, 0.9)]如果你只是回复对方的邮件:
Thank you for your email about... [color=rgba(0, 0, 0, 0.9)]Thanks for your email this morning/yesterday/on Wednesday/last month... [color=rgba(0, 0, 0, 0.9)]Thanks for your feedback on/your invitation/your suggestion.
Thanks for sending/asking about/attending.
Thank you for reaching out (to me).
[color=rgba(0, 0, 0, 0.9)]如果是回复对方的回复:
Thanks for your quick reply.
Thanks for getting back to me (so quickly). [color=rgba(0, 0, 0, 0.9)]Thank you for sharing / letting me know. [color=rgba(0, 0, 0, 0.9)]Thank you for the heads up / the notice. [color=rgba(0, 0, 0, 0.9)]Thanks for keeping me in the loop.
[color=rgba(0, 0, 0, 0.9)]4. 带有歉意的问候 [color=rgba(0, 0, 0, 0.9)]邮件不要求秒回，但最好也要第一时间回复。如果你的回复比预期晚了，最好表示一下自己的歉意: [color=rgba(0, 0, 0, 0.9)]Sorry for my late reply. [color=rgba(0, 0, 0, 0.9)]Sorry it took me so long to get back to you. [color=rgba(0, 0, 0, 0.9)]Sorry I haven’t got back to you sooner. [color=rgba(0, 0, 0, 0.9)]Sorry for the delay getting back to you. [color=rgba(0, 0, 0, 0.9)]I apologize for the late response. [color=rgba(0, 0, 0, 0.9)]Sorry it’s been so long since my last email. [color=rgba(0, 0, 0, 0.9)]
[color=rgba(0, 0, 0, 0.9)]在最后一刻做出会议改变或者通知的时候，要为自己的“临时”表达歉意： [color=rgba(0, 0, 0, 0.9)]I am sorry for the last minute notice.
[color=rgba(0, 0, 0, 0.9)]如果要麻烦别人，也可以先表示歉意：
Please accept our apologies for any inconvenience caused.
邮件结尾的问候
1. 百搭问候 和开头问候的思路相似，我们可以根据时间划分。 比如周末前或者假期前，可以说：[color=rgba(0, 0, 0, 0.9)]Have a great weekend!
Have a nice holiday!
[color=rgba(0, 0, 0, 0.9)]工作日的任何一天，都可以说： [color=rgba(0, 0, 0, 0.9)]Have a wonderful day!
Enjoy the rest of your day!
[color=rgba(0, 0, 0, 0.9)]2. 简单感谢的问候 [color=rgba(0, 0, 0, 0.9)]直接表示感谢：
Thank you for everything. [color=rgba(0, 0, 0, 0.9)]Cheers.
[color=rgba(0, 0, 0, 0.9)]为别人的帮助表达感谢：
I would appreciate your help (in this matter).
[color=rgba(0, 0, 0, 0.9)]保持联系：
Keep in touch.
[color=rgba(0, 0, 0, 0.9)]3. 特殊问候 [color=rgba(0, 0, 0, 0.9)]期盼他人的回复或其他： [color=rgba(0, 0, 0, 0.9)]Looking forward to hearing from you soon. [color=rgba(0, 0, 0, 0.9)]I look forward to hearing from you soon. [color=rgba(0, 0, 0, 0.9)]I look forward to seeing/meeting you. [color=rgba(0, 0, 0, 0.9)]-- Please let me know if this works/ if you are available/ if that sounds good/ if you can/ if you can help/ if you need to reschedule... [color=rgba(0, 0, 0, 0.9)]-- Any feedback you can give me on this would be greatly/highly/much appreciated.
[color=rgba(0, 0, 0, 0.9)]你们将要见面时:
See you on Thursday/next week. [color=rgba(0, 0, 0, 0.9)]See you soon.
[color=rgba(0, 0, 0, 0.9)]希望今后能为对方提供更多帮助时(很常用): [color=rgba(0, 0, 0, 0.9)]-- If we can be of any further assistance / If you need more information/more info/further information, please let us know. [color=rgba(0, 0, 0, 0.9)]-- Let me know if you need any help.
-- In the meantime, if you need any more information... If you have any (more) questions (about)...
... please do not hesitate to contact me.
... please feel free to contact me/to get in touch. [color=rgba(0, 0, 0, 0.9)]... please let me know. [color=rgba(0, 0, 0, 0.9)]... drop me an email/drop me a line.
[color=rgba(0, 0, 0, 0.9)]4. 带有歉意的问候 [color=rgba(0, 0, 0, 0.9)]为自己耽误了对方表示歉意或者帮不上忙时: [color=rgba(0, 0, 0, 0.9)]-- Thanks (again) you for your understanding / for your patience. [color=rgba(0, 0, 0, 0.9)]-- Once again, please accept our apologies for any/the inconvenience caused/for the delay/for the misunderstanding. [color=rgba(0, 0, 0, 0.9)]-- I really hope we can find a solution soon. [color=rgba(0, 0, 0, 0.9)]-- Sorry I couldn't be of more help. [color=rgba(0, 0, 0, 0.9)]
要注意的是，邮件的真正目的是为了沟通，对于天天在办公室见面聊天的同事，有时候就可以适当减少问候，直接开门见山讲正事。这时候过多的问候反而会给对方压力，而且会浪费彼此的工作时间，得不偿失。
04 正文要“放低姿态” [color=rgba(0, 0, 0, 0.9)]作为邮件的核心，正文的描述要直接，但表述方式不能太直接。 [color=rgba(0, 0, 0, 0.9)]
[color=rgba(0, 0, 0, 0.9)]“放低姿态”不是要你处处高抬对方，而是要时时提醒自己注意礼貌用语。
[color=rgba(0, 0, 0, 0.9)]比如在对对方提出请求时： [color=rgba(0, 0, 0, 0.9)]千万不要再用“I want” / “I need you to”（这个口语中常见的问题，延用到邮件里更加面目可憎，毕竟在邮件里对方不见你的表情和肢体语言），而最好改成 “I would like”： [color=rgba(0, 0, 0, 0.9)]As we discussed, I would like to send you... [color=rgba(0, 0, 0, 0.9)]I would like to share with you... [color=rgba(0, 0, 0, 0.9)]Please allow me to make a proposal.
[color=rgba(0, 0, 0, 0.9)]还有”Can you [do something]”, 和容易引起歧义的 “Could you please”--其中的 “please ”时常用在反讽表达中，就像微信里的微笑脸变了味，所以最好的表达是： [color=rgba(0, 0, 0, 0.9)]-- I'd really appreciate it if you could...
-- I'd be very grateful / very helpful if you could... [color=rgba(0, 0, 0, 0.9)]-- I was wondering if you could / if you would be able to... [color=rgba(0, 0, 0, 0.9)]-- If possible, I'd like to know (more) about... [color=rgba(0, 0, 0, 0.9)]-- If you could have it ready by tomorrow/ the end of next week, I would really appreciate it. [color=rgba(0, 0, 0, 0.9)]-- Could you let me know if / when/ how / ... [color=rgba(0, 0, 0, 0.9)]-- Could you reply to me by today?
[color=rgba(0, 0, 0, 0.9)]在简单的问候之后，可以直接进入主题，也可以先表明自己写邮件的来意： [color=rgba(0, 0, 0, 0.9)]-- I am writing to you about our last meeting / your presentation yesterday / our next event. [color=rgba(0, 0, 0, 0.9)]-- I am writing you to follow up on...
-- I am reaching out because...
-- This is just a quick note to... / This is just a quick reminder... [color=rgba(0, 0, 0, 0.9)]-- Might I take a moment of your time to...
-- This email is just to let you know that...
-- With reference to our telephone conversation today... [color=rgba(0, 0, 0, 0.9)]-- Just a quick heads up...
[color=rgba(0, 0, 0, 0.9)]当你发邮件给一个“大忙人”或者上司，想表达自己不想占用对方过多时间时： [color=rgba(0, 0, 0, 0.9)]-- I understand you must be extremely busy with your new project, so I will just be brief. [color=rgba(0, 0, 0, 0.9)]-- I know you’re swamped, so I made sure that this wouldn’t take too much of yourtime. [color=rgba(0, 0, 0, 0.9)]-- I guess things must have been hectic on your end with the upcoming event, so I will just cut to the chase.
[color=rgba(0, 0, 0, 0.9)]当你想拒绝对方，或者传达一个坏消息时，不要用“I don’t want to”或者直接说“No”， 改用“I'm afraid that”，是不是听起来就委婉了许多： [color=rgba(0, 0, 0, 0.9)]-- Unfortunately, we cannot/we are unable to... [color=rgba(0, 0, 0, 0.9)]-- I'm afraid it will not be possible to...
-- I'm afraid that we can't...
-- We regret to inform you that...
-- I regret to inform you that (due to...) ...
-- After careful consideration we have decided (not) to ... Due to [reason], it won't be possible to... [color=rgba(0, 0, 0, 0.9)]-- I'm sorry but it's out of my hands. I'm afraid I won't be able to...
[color=rgba(0, 0, 0, 0.9)]想要获得别人的意见或者许可时，不要用“tell me”，改为“let me know”听上去更自然： [color=rgba(0, 0, 0, 0.9)]Please let me know if this is OK with you.
What are your thoughts (on this)?
Please let me know what you think / your feedback.
We just need the thumbs up/the green light [color=rgba(0, 0, 0, 0.9)]We're waiting for approval)
[color=rgba(0, 0, 0, 0.9)]如果你添加了附件，就要对此做出解释：
I’ve attached... / I'm enclosing [file] / I've attached [file] Please find [file] attached.
I’ve attached [file] for your review.
The attached file contains...
[color=rgba(0, 0, 0, 0.9)]对特别说明做进一步做解释： [color=rgba(0, 0, 0, 0.9)]-- Please see the information below for more details about...
-- The parts in bold/in red/are my comments/are the changes we made. Here's the document that you asked for.
-- As we discussed, [file] is attached. [color=rgba(0, 0, 0, 0.9)]-- Please find my two main questions below [color=rgba(0, 0, 0, 0.9)]-- Here are the details on...
[color=rgba(0, 0, 0, 0.9)]想要向对方寻求更详尽的解释： [color=rgba(0, 0, 0, 0.9)]-- I didn't/don't fully understand [something]. Could you please explain that again? [color=rgba(0, 0, 0, 0.9)]-- I didn't quite get your point about [something]. Could you be more specific? Could you give us some more details on...?
-- If you could please shed some light on this topic, I would really appreciate it. [color=rgba(0, 0, 0, 0.9)]-- Could you please clarify [something] / when you would like us to finish this? [color=rgba(0, 0, 0, 0.9)]-- Could you please clarify what you would like us to do about...?
-- If I understood you correctly...
-- In other words, would you like us to...
[color=rgba(0, 0, 0, 0.9)]发出会议/见面的邀请时：
-- I'd like to schedule a meeting on [day] if you are available/free then. [color=rgba(0, 0, 0, 0.9)]-- I am available on [day], if that's convenient for you. [color=rgba(0, 0, 0, 0.9)]-- Would you be available on [day]? If so, I'll send you an invite shortly. [color=rgba(0, 0, 0, 0.9)]-- Can you make it on [day]? If so, I'll book accordingly. [color=rgba(0, 0, 0, 0.9)]-- I'm afraid I can't make it on [day]. How about...? [color=rgba(0, 0, 0, 0.9)]-- (Due to...) I'm afraid we need to reschedule/delay/postpone/put back/cancel/call off/move/rearrange our meeting. [color=rgba(0, 0, 0, 0.9)]-- We are sorry to inform you that the interview/meeting scheduled for [day] will have to be rescheduled.
[color=rgba(0, 0, 0, 0.9)]想表达自己会跟进项目或者会快速回复对方时： [color=rgba(0, 0, 0, 0.9)]I will get back to you (as soon as I can / possible) [color=rgba(0, 0, 0, 0.9)]I will get back to you on / by Friday.
I will keep you posted.
[color=rgba(0, 0, 0, 0.9)]对自己的表达有一丢丢不够自信，但希望对方理解，或者纯粹表示友好时： [color=rgba(0, 0, 0, 0.9)]I hope you find this helpful.
I hope it's clearer now.
I hope that answers all your questions. [color=rgba(0, 0, 0, 0.9)]I know that's a lot to take in, so let me know if anything I've said doesn't make sense. [color=rgba(0, 0, 0, 0.9)]
05 落款要“保持距离” [color=rgba(0, 0, 0, 0.9)]在职场，想结束一封邮件也要注意，不要显得和对方太熟，像“love you” “with love”、“your friend”之类的结语请放进你的回收站并清空!
[color=rgba(0, 0, 0, 0.9)]永远不会出错的是：Kind Regards
你想换种说法时：Best Regards/ Warm Regards
发给同事或者熟人时：Cheers [color=rgba(0, 0, 0, 0.9)]更传统一点，发给不太熟或者刚见面的人时：Yours Sincerely / Sincerely [color=rgba(0, 0, 0, 0.9)]
06 容易忽视的细节，尽量别犯错 [color=rgba(0, 0, 0, 0.9)]1. 在职场中能表达尊重对方的最好方式就是尊重对方的时间，所以发邮件的各个细节都要表达出自己在帮Ta节省时间的诚意。 [color=rgba(0, 0, 0, 0.9)]2. 在自己更加熟悉英语语境前，在自己还没和同事混熟前，不要嫌麻烦，注重邮件礼仪，礼貌一点、委婉一点会让你在职场更受欢迎。 [color=rgba(0, 0, 0, 0.9)]
[color=rgba(0, 0, 0, 0.9)]3. 不要把社媒的“坏习惯”带到邮箱沟通中: 尽快回复：如果收到邮件有问题不能当天回复，也尽量要让对方知道自己收到了邮件，会尽快回复。 尽量少用缩写：除了和比较熟的同事，除了用 thx / ASAP /FYI等此类常见的缩写。 减少口语化表达。如 wanna / gonna这类邮件自动纠正系统都不收入的口语表达，一定要用原形表达。
4. 当你们针对一封邮件相互回复太多次邮件时，可能邮件的标题已经变成RE: RE: RE: RE: XXXXX……这时就可以根据最新的话题修改邮件主题。
5. 可以适当使用粗体、编号、记号笔、分段缩进等功能，让邮件重点更突出，逻辑更明确，让收件方打开邮件就能看清楚你要讲的重点。
6. 正文内容太长，有太多事情要解释时，可以直接做成附件，并在正文中为附件写一段简短总结。
7. 邮件附件要使用简洁明了的命名，而且在有多个邮件的时候最好在正文中做一个简单说明。
8. 最后，就是在发送邮件之前一定要检查，最好连标点符号都不要放过。
发送一封好的工作邮件是搭建自己职场之路的基石：更好地沟通、更好地制定自己的工作计划、大幅度提高工作效率……
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发表于 2023-12-12 09:07:27
